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Job Description: Southwestern Power Administration contracts with Wyandotte Nation’s Bearskin Services for Information Technology services support. Bearskin Services has a long-term opportunity open for a Senior PC Technician in Tulsa, Oklahoma supporting Southwestern Power Administration.

• Installation, diagnostics and troubleshooting for desktop software and hardware including peripheral devices
• Able to function independently and produce results that meet standards of quality, timeliness and acceptability
• Excellent comprehension and impeccable adherence to processes and procedures
• Excellent communication and follow through with clients and team members
• Excellent troubleshooting skills
• Excellent researching capabilities to find fixes and recommend improvements
• Excellent oral and written communication skills
• Excellent work ethic. Willing to do whatever needs to be done to personally succeed and help the team succeed
• Experience with Windows 10
• Experience with Office 365
• Experience with Microsoft desktop products
• Experience with iPhone setup and troubleshooting
• Monthly Patching (Windows and other 3rd party applications)
• Inventory tracking
• Active Directory support such as password resets and group policies
• Configuration Compliance (testing and implementation)
• Ghost or other imaging software
• Malware support
• Anti-virus support
• Media sanitation
• Building desktops and laptops
• Restoring desktops and laptops
• Experience performing repairs, maintenance and troubleshooting on Windows and Apple machines
• Minor LAN hardware architecture (link speeds, NIC configuration)
• Local and network printer installation and configuration

Education Requirements:
• Bachelor degree, computer specific; or CompTIA A+ certification; or a minimum of 4 years work experience in above listed responsibilities

Job Requirements:
• Some work may include evening and/or weekend hours
• Some travel may be required
• Must be a U.S. Citizen
• No relocation


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