Job Description: |
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Southwestern Power Administration contracts with Wyandotte Nation’s Bearskin Services for Information Technology services support. Bearskin Services has a long-term opportunity open for a Senior PC Technician in Tulsa, Oklahoma supporting Southwestern Power Administration.
Responsibilities: • Installation, diagnostics and troubleshooting for desktop software and hardware including peripheral devices • Able to function independently and produce results that meet standards of quality, timeliness and acceptability • Excellent comprehension and impeccable adherence to processes and procedures • Excellent communication and follow through with clients and team members • Excellent troubleshooting skills • Excellent researching capabilities to find fixes and recommend improvements • Excellent oral and written communication skills • Excellent work ethic. Willing to do whatever needs to be done to personally succeed and help the team succeed • Experience with Windows 10 • Experience with Office 365 • Experience with Microsoft desktop products • Experience with iPhone setup and troubleshooting • Monthly Patching (Windows and other 3rd party applications) • Inventory tracking • Active Directory support such as password resets and group policies • Configuration Compliance (testing and implementation) • Ghost or other imaging software • Malware support • Anti-virus support • Media sanitation • Building desktops and laptops • Restoring desktops and laptops • Experience performing repairs, maintenance and troubleshooting on Windows and Apple machines • Minor LAN hardware architecture (link speeds, NIC configuration) • Local and network printer installation and configuration
Education Requirements: • Bachelor degree, computer specific; or CompTIA A+ certification; or a minimum of 4 years work experience in above listed responsibilities
Job Requirements: • Some work may include evening and/or weekend hours • Some travel may be required • Must be a U.S. Citizen • No relocation
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